DocumentationExperience Cloud KCS

AEM as a Cloud Service CDN log retention and dashboard access

Last update: October 28, 2026

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This article describes the default retention period for CDN logs in AEM as a Cloud Service and outlines options for extended log analysis and dashboard access.

Description description

Environment

Adobe Experience Manager as a Cloud Service (all versions)

Symptoms

  • Need to analyze CDN traffic over periods longer than 7 days.
  • CDN logs accessed via Cloud Manager or the Adobe I/O CLI are only available for a 7-day retention window.
  • Questions about the default retention period, access to older logs, and availability of a Fastly dashboard or similar analysis tools for metrics such as cache hit ratio, status codes, and top URLs.

Cause

The AEM as a Cloud Service CDN is managed as a multi-tenant service, which restricts direct access to raw CDN infrastructure and dashboards. Log retention is limited to 7 days by default, with extended analysis supported through log forwarding.

Resolution resolution

Follow the steps below to resolve the issue.

  1. Be aware that the default retention period for CDN logs accessible via Cloud Manager and the Adobe I/O CLI is 7 days.
  2. Understand that this retention window cannot be extended within AEM as a Cloud Service, and logs older than 7 days are not available through standard self-service interfaces.
  3. To retain and analyze CDN logs for longer periods (such as 30, 90, or 365 days), enable log forwarding to a customer-managed logging or analytics platform (e.g., Splunk, Datadog, ELK, Azure Blob).
  4. Follow the official documentation for log forwarding setup: Adobe Experience League – Log Forwarding for AEM as a Cloud Service.
  5. Note that direct access to the Fastly dashboard or UI is not provided, as the CDN layer is operated as a multi-tenant service managed by Adobe.
  6. Use CDN logs available via Cloud Manager or Adobe I/O CLI, or forwarded logs in your analytics platform, to derive metrics such as cache hit ratio, status code distributions, and top URLs.
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