AEM Forms Analytics reports display no data after Adobe Analytics 1.4 API retirement
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This article describes why AEM Forms Analytics dashboards may display no data following the retirement of the Adobe Analytics 1.4 API and provides guidance on accessing forms analytics data.
Description description
Environment
- Adobe Experience Manager (AEM) Forms (all versions)
Symptoms
- When accessing the Forms Analytics dashboard for an adaptive form or other forms, no analytics data is displayed.
- This issue occurs across development, staging, and production environments.
- No error message appears in the UI, but logs may indicate timeouts when connecting to
api.omniture.com.
Cause
AEM Forms Analytics reports display no data because the product relied on the retired Adobe Analytics 1.4 API, and the associated dashboard is deprecated. To access analytics data, the Adobe Analytics UI and supported APIs must be used.
Resolution resolution
Follow the steps below to resolve the issue:
- Be aware that the Adobe Analytics 1.4 API (endpoint:
api.omniture.com) was retired on August 31, 2026. Integrations relying on this API, including the AEM Forms Analytics dashboard, will no longer function. - Note that the AEM Forms Analytics dashboard is deprecated. Use the Adobe Analytics UI to view forms analytics data.
- Migrate any custom integrations to use the Adobe Analytics 2.0 APIs to continue collecting and viewing analytics data.
- Log in to the Adobe Analytics UI to access forms analytics reports and dashboards.
Verify that analytics data is available in the Adobe Analytics UI after migration.
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