AEM Forms Workbench connection fails after hotfix unless upgraded to SP25
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This article describes an issue where AEM Forms Workbench is unable to connect to an AEM instance after applying hotfix 6.5.0-0134, unless Workbench is upgraded to Service Pack 25 (SP25).
Description description
Environment
- Adobe Experience Manager (AEM) Forms 6.5.0-0134 (all platforms)
Symptoms
- After applying hotfix 6.5.0-0134 to the AEM instance, Workbench clients are unable to connect unless they are upgraded to Service Pack 25 (SP25).
- Workbench fails to connect to the AEM instance after hotfix installation.
- No specific error code is reported, but connection attempts do not succeed.
Cause
AEM Forms hotfix 6.5.0-0134 introduces changes that require Workbench SP25 for protocol and feature compatibility. Older Workbench versions are not compatible with the updated server.
Resolution resolution
Follow the steps below to resolve the issue.
- Review the AEM Forms release notes to confirm compatibility requirements for Workbench and server hotfix levels.
- Upgrade all Workbench installations to Service Pack 25 (SP25) to restore compatibility with AEM Forms 6.5.0-0134.
- Download the latest Workbench installer from the Adobe Experience Manager Forms downloads page.
- Follow the installation instructions to upgrade each client machine.
- If immediate upgrade of all clients is not feasible, consider staging the rollout and prioritizing users who require connectivity first.
There is no supported configuration to allow older Workbench versions to connect to an AEM instance running hotfix 6.5.0-0134. Downgrading the server or bypassing the upgrade is not recommended or supported.
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