DocumentationExperience Cloud KCS

Organization missing during Client Console sign-in

Last update: October 19, 2026

Adobe Campaign Classic Client Console doesn’t list the required organization during IMS sign-in, although the same Adobe ID accesses the instance through the web UI. Resolve the issue by removing unnecessary organization associations from the Adobe ID profile.

Description description

Environment

  • Adobe Campaign Classic v7 and v8
  • Client Console with IMS sign-in
  • Adobe ID profiles associated with more than 100 organizations
  • Stage and production instances

Issue/Symptoms

  • The Client Console doesn’t display the required organization when you select Sign in with Adobe ID, which prevents you from completing the sign-in.
  • The same Adobe ID successfully accesses the same instance through the web UI.
  • The Adobe ID has the required instance rights, but the Client Console still doesn’t display the organization.
  • The Adobe ID profile belongs to more than 100 organizations.

Cause

Adobe Campaign Classic retrieves organization profiles from IMS during Client Console sign-in, but IMS returns only the first 100 profiles. As a result, the Client Console doesn’t display organizations beyond the first 100 in the organization selection list, and changing operator rights or named rights doesn’t resolve the issue.

Resolution resolution

Follow these steps to resolve the issue:

  1. Confirm that the Adobe ID has the same rights as an account that successfully signs in to the Client Console. For Adobe Campaign Classic v8, also confirm that the Adobe ID accesses the instance through the web UI.
  2. Check the number of organizations associated with the Adobe ID profile. If the profile belongs to more than 100 organizations, identify the organizations that are no longer required.
  3. Ask the administrators of those organizations to remove the Adobe ID from the unnecessary organizations in Adobe Admin Console.
  4. Reduce the total number of organization associations to fewer than 100. Sign out of the Client Console, and then sign in again. Confirm that the previously missing organization appears in the organization selection list.
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