AEM: No Technical Account Manager assigned for Expert-level accounts
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This article explains how to identify the appropriate point of contact for technical escalations and support inquiries when an Adobe Experience Manager account does not have a dedicated Technical Account Manager (TAM) assigned.
Description description
Environment
- Adobe Experience Manager (all versions)
Symptoms
A user requests information about the assigned Technical Account Manager (TAM) for their Adobe Experience Manager account, including contact details and responsibilities. Upon review, the account is classified as Expert-level and does not have a dedicated TAM. The user seeks guidance on the correct point of contact for technical escalations and account-related support inquiries.
Cause
Expert-level Adobe Experience Manager accounts do not include a dedicated Technical Account Manager (TAM); all support is handled through the standard support ticket process.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the account level for your Adobe Experience Manager subscription.
- If the account is classified as Expert-level, note that a dedicated Technical Account Manager (TAM) is not assigned.
- For technical queries, support requests, or escalations, log a support ticket through the standard Adobe support portal.
- The Adobe Support team will address all technical and account-related inquiries submitted via support tickets.