Email delivery fails for transactional event types in Adobe Campaign
In Adobe Campaign, email delivery fails for transactional events and displays errors for missing or unresolvable images. To fix this issue, use fully qualified image URLs and recreate the delivery if the issue persists.
Description description
Environment
- Product: Adobe Campaign Managed Cloud
- Version: v8
- Console build: 8.6.2
- Server build: 9368
- Product offering: E-MAIL
- Instance: STAGE
Issue/Symptoms
- Email deliveries for transactional event types fail during message preparation.
- The DLV-490094 (“Error while downloading”) error appears for images such as
images/xyz.png,images/abc.png, andabc_iou.png. - The same images work in other templates where fully qualified URLs are used.
- Updating image references alone doesn’t resolve the issue when metadata corruption is present.
Resolution resolution
To fix this issue, follow these steps:
-
Open the affected email template in the HTML editor.
-
Review all
<img>tags and update each image reference to use a fully qualified URL that points directly to a hosted location, for example,https://.../image.png. Follow the approach used in working templates. -
Save the changes to the template.
-
If the issue persists after correcting the image paths:
- Create a new delivery from scratch in Adobe Campaign.
- Copy and paste all content from the old delivery into the new delivery.
- Keep all image references as fully qualified URLs during this process.
-
Save and publish the new delivery or template.
-
Trigger an email send using the updated or new delivery and confirm that no
DLV-490094errors occur.
Note: If broken image links remain after these steps, check for blank or incorrect source paths in <img> tags and correct them before retesting. If metadata corruption is suspected because the issue persists despite correct image references, recreate the delivery.