Dynamic Media Classic bandwidth error when accessing traffic metrics
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This article explains how to resolve an error that occurs when attempting to view bandwidth or traffic metrics in Dynamic Media Classic.
Description description
Environment
- Adobe Experience Manager Dynamic Media Classic (all versions)
Symptoms
When attempting to access bandwidth or traffic metrics for a given period in Dynamic Media Classic, an error message appears and the number of requests per day or per month cannot be retrieved. The issue is intermittent and not consistently reproducible. The error occurs specifically when viewing bandwidth statistics in the application.
Resolution resolution
Follow the steps below to resolve the issue:
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Close the Dynamic Media Classic application if it is running.
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Delete only the
.swzand.heufiles from the following cache locations:-
On Windows: Navigate to
C:\Users\<user>\AppData\Roaming\Adobe\Flash Player\AssetCacheand delete all.swzand.heufiles in this directory. -
On macOS: Navigate to
/Users/<user>/Library/Caches/Adobe/Flash Player/AssetCacheand delete all.swzand.heufiles in this directory.
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Restart the Dynamic Media Classic application.
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Attempt to access the bandwidth or traffic metrics again to verify the issue is resolved.