AEM Managed Services production pipeline deployment cancelled due to waiting for input
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This article explains how to resolve a cancelled Adobe Experience Manager Managed Services production pipeline deployment that was waiting for customer input.
Description description
Environment
Adobe Experience Manager (AEM) Managed Services (all versions)
Symptoms
A production code deployment through the AEM Managed Services pipeline was cancelled after waiting for customer input for an extended period. The deployment status showed as cancelled due to timeout while waiting for input. This prevented the deployment from proceeding to production as scheduled, impacting time-sensitive project launches.
Cause
The deployment was cancelled because the pipeline was waiting for customer input for an extended period (168 hours), resulting in automatic cancellation due to timeout.
Resolution resolution
Follow the steps below to resolve the issue.
- Log in to the AEM Managed Services Cloud Manager interface.
- Navigate to the affected pipeline and review the deployment history for any steps marked as ‘Waiting for customer input’.
- If the pipeline is paused and awaiting input, provide the necessary approval or action to proceed.
- If the pipeline has already been cancelled, trigger a new production deployment through the pipeline.
- Monitor the deployment process and respond promptly to any prompts for customer input to avoid timeouts.
- Once deployment is successful, perform any required post-deployment steps, such as dispatcher cache flushes, as needed.
- Confirm that the application is functioning as expected in production.