DocumentationExperience Cloud KCS

Dynamic Media Classic desktop app login issues for multiple users

Last update: September 11, 2026

Multiple accounts cannot log in to the Dynamic Media Classic desktop application, with no error message displayed. Reset the affected accounts’ passwords through the Dynamic Media Classic user administration panel to restore access.

Description description

Environment

Adobe Experience Manager Dynamic Media Classic (Scene7) desktop application (all versions)

Issue/Symptoms

  • Multiple accounts cannot log in to the Dynamic Media Classic desktop application.
  • The issue is reproducible: login attempts do not grant access.
  • No specific error message is displayed.
  • Access remains blocked until a password reset is performed.

Resolution resolution

Follow these steps to resolve the issue:

  1. Review the affected accounts in the Dynamic Media Classic user administration panel.
  2. For each affected account, send a password reset link from the administration interface.
  3. Complete the password reset process and attempt to log in with the new credentials.
  4. Confirm successful login after the password reset.
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