Unable to detach live copy from language master in Adobe Experience Manager Sites
This article explains how to troubleshoot and resolve issues where detaching a live copy from a language master in Adobe Experience Manager (AEM) Sites fails.
Description description
Environment
- Adobe Experience Manager (AEM) Sites
- Multi Site Manager (MSM)
Issue/Symptoms
In AEM Sites, users may encounter issues when attempting to detach a live copy from a language master. This can prevent the removal of unwanted pages during rollouts and bulk publications. The issue typically affects all users attempting the operation on the affected page.
- The detach operation fails, but the exact error message may not be displayed.
- The affected page may no longer appear as a live copy.
- The Live Copy tab may be missing from the page properties.
- Unwanted pages may be created and published during rollout operations.
Cause
The affected page may have lost its Multi Site Manager (MSM) relationship.
Resolution resolution
Follow these steps to resolve the issue:
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Open the affected page in AEM Sites.
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Check if the page appears as a live copy:
- In Page Properties, verify if the Live Copy tab is present.
- Confirm that the source/blueprint is correctly set in the Live Copy tab.
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Open the blueprint/source page and use Live Copy Overview to check if the affected page is listed as a live copy target.
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Compare the affected page with a working sibling page under the same parent path that still appears as a live copy.
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Review the page timeline/audit history for recent actions such as detach, move, delete/restore, copy, rollout, synchronize, or package install.
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If the page is no longer listed as a live copy and lacks the Live Copy tab, it may have lost its MSM (Multi Site Manager) relationship. In this case, recreate the page as a live copy from the blueprint/source page.
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If you do not have access to repository tools, such as CRX/DE, to check for configuration nodes, contact your system administrator or Adobe Support for assistance.
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If the issue persists, collect diagnostic data such as a HAR file, screenshots, and any error messages displayed during the detach operation, and share this information with Adobe Support for further analysis.