Experience Fragment pages remain locked in Adobe Experience Manager as a Cloud Service
This article explains how to troubleshoot and resolve situations where Experience Fragment pages in Adobe Experience Manager as a Cloud Service remain locked and cannot be unlocked using the standard UI actions.
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Author environment
Issue/Symptoms
- Experience Fragment pages remain locked and cannot be unlocked using the Unlock button in the UI.
- Users with appropriate permissions are unable to unlock the content.
- Editing or publishing the affected fragments is not possible.
- Manage Publication may display messages about unfulfilled business rules or gating conditions.
Cause
The primary issue is the inability to remove the lock from the Experience Fragment, which may be related to business rules or gating conditions.
Resolution resolution
Resolution
Follow these steps to resolve the issue:
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Verify that you have the necessary permissions to unlock Experience Fragment pages. If you are not an administrator, contact your AEM administrator for assistance.
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Open the affected Experience Fragment in the AEM Author editor.
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Click the Unlock button and observe whether the lock is removed.
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If the lock persists, close all open editor tabs and reopen the affected Experience Fragment. Attempt the unlock action again.
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If you see a message such as Publishing will be blocked by unfulfilled SoC date when using Manage Publication, review any business rules or gating conditions that may be preventing unlocking or publishing.
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If the issue continues and the lock cannot be removed, collect the following information:
- The paths of the affected Experience Fragment pages.
- The steps you have taken to resolve the issue.
- Any error messages or UI notifications displayed.
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Contact Adobe Support and provide the collected information for further investigation.