AEM Assets folders appear empty for Limited license users in Adobe Express
Adobe Experience Manager (AEM) integrated with Adobe Express may show empty AEM Assets folders for Limited license users assigned to the Delivery product profile because of conflicting access or product profile configuration. To resolve the issue, review the affected account’s access, assign only Limited User access, ensure product profile management is available, and verify asset visibility in Adobe Express.
Description description
Environment
Adobe Experience Manager (AEM) integrated with Adobe Express
Issue/Symptoms
- People assigned a Limited license and the Delivery product profile can’t view AEM Assets folders in Adobe Express.
- The AEM Assets folders appear empty.
Root cause
A discrepancy in access configuration for Limited license users assigned to the Delivery product profile can prevent AEM Assets from being retrieved in Adobe Express. This issue may occur because of conflicting permissions or when the environment isn’t properly modernized to support product profile management.
Resolution resolution
Follow the steps below to resolve the issue:
- In Adobe Admin Console, review the affected account’s product profile assignments.
- Remove any existing admin and user access for the Delivery tier from the affected account.
- Assign only Limited User access.
- Ensure that the environment is modernized and that product profile management is available through Adobe Admin Console.
- Test access by signing in to Adobe Express with the affected account and navigating to the AEM Assets integration. Verify that the asset folders are visible.
- If the issue persists after completing these steps, further investigation may be required.