AEM Workfront Enhanced Connector error: No connection configuration for this cloud service has been found
Adobe Experience Manager (AEM) on-premise or Adobe Managed Services (AMS) may display a connection configuration error when the Workfront Enhanced Connector is configured without deployment and configuration by Adobe Professional Services or a certified implementation partner. To resolve the issue, review the deployment requirements and engage Adobe Professional Services or a certified implementation partner to deploy and configure the connector.
Description description
Environment
- Adobe Experience Manager (AEM) on-premise
- Adobe Managed Services (AMS) deployments
Issue/Symptoms
- The AEM Workfront Enhanced Connector integration fails after saving the connector configuration in AEM.
- The following error appears: No connection configuration for this cloud service has been found. Edit connection credentials to complete the setup process.
Root cause
The Enhanced Connector requires deployment and configuration by Adobe Professional Services or a certified implementation partner. Attempting to configure the connector without this support isn’t supported and results in missing connection credentials and integration failure.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the official documentation for the Workfront for Experience Manager Enhanced Connector to confirm compatibility and deployment requirements.
- Don’t attempt to configure the Enhanced Connector independently on AEM on-premise or AMS environments because this isn’t supported.
- Engage Adobe Professional Services or a certified implementation partner to deploy and configure the Enhanced Connector for the environment.
- For more information about supported deployment models and to initiate engagement, refer to the official documentation or contact your Adobe account representative.
- After Adobe Professional Services or a certified implementation partner deploys and configures the connector, verify that the connection configuration is present and that the integration is successful.