Update the recipient email address for total not match notifications in AEM
Adobe Experience Manager (AEM) sends an email notification to a configured recipient when claims processing detects a total not match condition. To resolve the issue, update the recipient email address in the workflow or process configuration, test the change in a lower environment, and then implement it in production.
Description description
Environment
Adobe Experience Manager (AEM)
Issue/Symptoms
- When AEM detects a total not match condition during claims processing, it sends an email notification to a configured recipient.
- The recipient email address needs to be changed to direct notifications to a different team or individual.
- The recipient address is typically configured as a parameter in the workflow or process responsible for sending the notification and can be updated through the AEM UI.
Resolution resolution
Follow the steps below to resolve the issue:
- Identify the workflow or process in AEM responsible for sending the total not match notification email. This is typically configured as part of the claims processing workflow.
- Sign in to the AEM UI with appropriate administrative privileges.
- Go to the configuration section for the relevant workflow or process and locate the parameter or field that specifies the recipient email address, often labeled To Addresses or similar.
- Update the recipient email address to the desired value.
- Save the configuration changes.
- Follow your organization’s standard procedures to ensure that the configuration changes are applied and synchronized across the AEM environment. This may involve deploying or synchronizing the updated workflow or configuration.
- Test the change in a lower or non-production environment to confirm that notifications are sent to the new address.
- After verification, implement the change in the production environment.
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