MSM rollout configuration returns null during page creation in AEM 6.5 LTS
This article explains how to address an issue in Adobe Experience Manager (AEM) LTS where null MSM rollout configurations result in incomplete content population during page creation workflows.
Description description
Environment
- Adobe Experience Manager (AEM) Long-Term Support (LTS) environments
- Multi-Site Manager (MSM) used for page creation workflows
Symptoms
- Pages created through workflows, such as Advisor and Team Forms, lack expected content.
- Rollout configuration errors or null values are observed.
- The issue typically affects lower or non-production environments.
Cause
The issue is often due to the presence of legacy or invalid MSM rollout configuration entries, which causes the default rollout configurations to return null values.
Resolution resolution
Follow the steps below to resolve the issue:
-
Validate the MSM rollout configurations:
- Review the default MSM rollout configuration at
/libs/msm/wcm/rolloutconfigs/default. - Review the list of rollout configurations and identify any invalid or unresolved entries, including legacy or unused configurations.
- Review the default MSM rollout configuration at
-
Remove invalid or legacy rollout configurations from the affected environment and verify that only valid, required rollout configurations remain.
-
Test the relevant page creation workflows, including Advisor and Team Forms:
- Confirm that the workflows create pages successfully.
- Verify that the pages contain all expected content.
- Review the logs and confirm that no rollout configuration errors or null entries appear.
-
After validating the configuration update, apply it to all other affected environments during an approved maintenance window.
-
Retest the page creation workflows in each environment and verify that pages are created successfully, all expected content is populated, and no rollout configuration errors or null entries appear in the logs.