Missing user identity fields in AEM as a Cloud Service Download reports
AEM Assets Download reports include the Downloaded By and Downloaded By User Name columns. AEM retains user ID data for 30 days, so these fields are blank for download events outside that window. To investigate blank values, compare each download date with the report date, confirm that the identity columns are selected, and contact Adobe Support if recent events are missing the fields.
Description description
Environment
Adobe Experience Manager as a Cloud Service Assets Download reports
Issue/Symptoms
- The Download report contains blank Downloaded By or Downloaded By User Name values.
- The report includes download events from outside the 30-day user-ID retention window.
- No error message appears. The download event can be present even when its user identity fields are blank.
Cause
AEM retains user ID data for 30 days. Download-report event data can be available for a longer period, so a report can include an older download event while its Downloaded By and Downloaded By User Name values are blank.
Resolution resolution
Follow the steps below to resolve the issue:
- When generating a download report, select a time range that includes only downloads from the last 30 days.
- Run the report again with the time range limited to the most recent 30 days.
- Verify that the Downloaded By and Downloaded By User Name fields are populated in the report.
- If these fields remain empty for downloads from the last 30 days, review the report configuration and user permissions and verify that they are configured correctly.
- If the issue persists after completing these checks, contact your internal support team or administrator for further troubleshooting.
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