Temporarily increase AEM Production Author capacity for high-traffic events
This article explains how to temporarily increase the capacity of your Adobe Experience Manager (AEM) Production Author environment to handle anticipated surges in authoring activity during critical business events.
Description description
Environment
Adobe Experience Manager (AEM) as a Cloud Service (AEMaaCS) and Managed Service (hosted by Adobe)
Symptoms
- Anticipated or observed slow performance or outages in the Production Author environment during high-traffic events
- Increased risk of server instability due to higher authoring activity
Cause
Temporary upscaling is required to ensure the Production Author environment can handle increased load during high-traffic events, preventing outages and protecting business revenue.
Resolution resolution
Follow the steps below to resolve the issue:
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Assess the upcoming business event and determine the expected duration and anticipated increase in authoring activity. Also verify whether the Publisher environments have already been scaled to meet the event requirements.
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Determine the required increase in Production Author capacity and the duration for which the additional capacity is needed. For example, decide whether the environment needs to be scaled to twice its current capacity.
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Submit a request for a temporary increase in Production Author capacity through the Adobe Admin Console or your organization’s standard support portal.
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Include the following information in the request:
- The requested Production Author capacity increase, such as doubling the current capacity.
- The exact start and end dates for the temporary capacity increase.
- Details about the business event that requires the additional capacity.
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Work with Adobe while the request is reviewed and coordinated. Adobe will notify you after the temporary Production Author capacity increase has been completed.
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After receiving confirmation from Adobe, verify that the Production Author environment is operating as expected.
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Monitor the Production Author environment throughout the event and watch for any capacity-related issues.
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After the event is complete, request that the Production Author environment be returned to its original capacity if the additional capacity is no longer required.
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Verify that the environment provides the expected capacity during the event and continues to operate normally after any post-event capacity adjustments.