Log retention and deletion in Adobe Experience Manager as a Cloud Service
This article describes how log files are retained, accessed, and deleted in Adobe Experience Manager as a Cloud Service, including options for longer-term log storage and guidance on requesting early deletion for exceptional cases.
Description description
Environment
Adobe Experience Manager as a Cloud Service (all versions)
Overview
Adobe Experience Manager as a Cloud Service retains log files according to platform-managed retention policies. These policies determine how long logs remain available for download and how log data is handled over time.
Questions commonly arise about:
- How long log files are retained and available for download
- Whether logs older than seven days can be accessed
- Whether log files, such as
error.log, can be deleted from AEM as a Cloud Service environments
AEM as a Cloud Service is a managed platform. Adobe manages log retention and deletion through automated processes to support platform operations, consistency, and security. Customer-initiated deletion of log files isn’t supported.
Resolution resolution
Review the following information about log retention and deletion in AEM as a Cloud Service:
- Log files in AEM as a Cloud Service are retained and available for download through Cloud Manager for up to seven days.
- Logs older than seven days aren’t accessible through Cloud Manager or any public API.
- For longer-term retention, configure log forwarding to an external logging or storage platform based on your organization’s requirements.
- There is no customer-facing method to manually delete log files, including
error.log, from AEM as a Cloud Service environments. The platform automatically handles log management, rotation, and deletion. - If you have a specific security or privacy requirement to delete logs before the standard retention period, contact Adobe through official support channels to discuss your requirements.
- To verify log availability, access Cloud Manager and navigate to your environment’s log download section. Only logs from the previous seven days are available.