Resolve assets stuck in processing in AEM Dynamic Media
This article explains how to resolve issues where image or video uploads to Adobe Experience Manager (AEM) Dynamic Media remain stuck in the Processing state and do not complete successfully.
Description description
Environment
Adobe Experience Manager (AEM) with Dynamic Media integration
Issue/Symptoms
When uploading images or videos to the AEM Digital Asset Manager (DAM) with Dynamic Media enabled, assets may remain stuck in the Processing state and fail to generate expected renditions or reach a published status. This issue can affect both image and video assets and typically occurs without displaying an explicit error message.
- Uploaded assets (images or videos) remain in the Processing state in the DAM.
- Expected renditions, such as thumbnails or previews, are not generated.
- Assets do not reach a published status.
Cause
A temporary connectivity interruption between AEM and the Dynamic Media backend service can cause asset processing jobs to fail, resulting in assets being stuck in the ‘Processing’ state.
Resolution resolution
Follow the steps below to resolve the issue:
- In AEM, navigate to Tools
>Cloud Services>Dynamic Media Configuration. - Verify the connection status to ensure AEM is successfully connected to the Dynamic Media backend service. Look for a status indicator or message confirming connectivity.
- If there is a connectivity issue, resolve any network or configuration problems before proceeding.
- Locate the assets stuck in the ‘Processing’ state within the DAM.
- Select the affected assets, then use the Reprocess Asset or similar option to manually trigger processing again.
- After reprocessing, verify that the assets generate all required renditions, such as thumbnails, previews, or video posters, and reach a published status.
- Open the asset details to confirm that renditions are present and the asset is no longer in the Processing state.
- Upload a test image or video to a different folder in the DAM to confirm that new uploads process successfully.
- If the issue recurs, regularly check the Dynamic Media connectivity status and monitor for any network or service interruptions between AEM and Dynamic Media.