JPG uploads fail with Process Failed error in AEM Assets
This article explains how to troubleshoot and resolve issues where JPG file uploads to Adobe Experience Manager (AEM) Assets as a Cloud Service fail with a ‘Process Failed’ error for all users.
Description description
Symptoms
When uploading JPG files to AEM Assets as a Cloud Service, all uploads may fail with a ‘Process Failed’ message. This issue can affect multiple users and different JPG assets, and is consistently reproducible through the AEM user interface. The problem interrupts asset upload workflows and prevents assets from being processed or published.
Resolution resolution
Follow the steps below to resolve the issue.
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Confirm that your AEM as a Cloud Service environment is running the latest available maintenance release.
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Restart the AEM Author service pods:
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Log in to the Cloud Manager console for your AEM as a Cloud Service environment.
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Navigate to the Environments section and select the affected environment.
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Use the controls to restart the Author service pods. (If you do not have access, follow your organization’s procedures for requesting a restart.)
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After the restart, attempt to upload a JPG asset again to check if the issue is resolved.
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If previously uploaded assets are still stuck in the Processing state:
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Go to the Assets console.
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Locate the affected assets.
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Select the assets and choose the ‘Reprocess Asset’ action (the label may vary depending on your UI version).
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Monitor the status to confirm the assets move from ‘Processing’ to ‘Processed’.
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Verify that new and reprocessed JPG assets upload and process successfully.
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If the issue persists after these steps, contact Adobe Support for further assistance…