Jira integration section missing from AEM Site Optimizer settings
This article explains how to resolve the issue where the Authorized Jira integration section is missing from the Site Optimizer Settings page in Adobe Experience Manager, even after successful integration.
Description description
Environment
Adobe Experience Manager Sites Optimizer
Issue/Symptoms
- After Jira was authorized, its integration section is no longer visible in Sites Optimizer Settings.
- Other Settings sections remain available.
- The user can access Settings but cannot find the Jira integration configuration.
Cause
This issue is typically caused by a temporary front-end display problem or a change in feature availability, rather than a permissions or configuration error.
Resolution resolution
Follow the steps below to resolve the issue:
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Verify that the Jira integration was previously authorized and configured in Site Optimizer.
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Sign out of Adobe Experience Manager and then sign back in to refresh the user session.
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Clear the browser cache and cookies, and then reload the Site Optimizer settings page.
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Verify that your account has the required permissions to access integration settings, including the appropriate administrative permissions in Adobe Admin Console.
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If the Authorized Jira section is still unavailable, collect the following information:
- Confirmation that the Jira integration was previously authorized and functioning correctly.
- Details of any recent changes to the environment or user permissions.
- Screenshots of the current Site Optimizer settings page.
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Contact Adobe Support and provide the collected information to assist with troubleshooting.