Troubleshoot missing Workfront metadata in AEM Assets transfers
If a Workfront asset appears in AEM Assets without its expected mapped metadata, check the source values, field mappings, and any Fusion steps that run before or after the transfer. Workfront maps metadata when an asset is first sent; the Sync object metadata setting controls updates to mapped fields after that send. To fix this, verify the Workfront fields and AEM schema, inspect the Fusion run, and resend the asset through the supported workflow only after correcting any issue you find.
Description description
Environment
- Adobe Experience Manager as a Cloud Service Assets integrated with Workfront
- Workfront Fusion, when the transfer is initiated or orchestrated by a Fusion scenario
Issue/Symptoms
- A file sent from Workfront appears in AEM Assets, but one or more expected mapped metadata values are blank.
- The affected fields vary between transfers.
- No specific error message identifies the missing metadata values.
Cause
Workfront maps configured metadata when an asset is first sent to AEM Assets. The mapping requires the source Workfront field and target AEM metadata property to be configured in their respective systems. When Sync object metadata is enabled, mapped fields also update after changes in Workfront. A Fusion scenario that attaches a form, changes field values, or applies conditional logic must pass the intended values through the transfer workflow.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the metadata mapping configuration between Workfront and AEM and verify that all required metadata fields are mapped correctly.
- Review the Fusion scenario and identify any transformations, mappings, or conditional logic that modify metadata before the connector is triggered. Verify that all required metadata fields are passed to the connector as expected.
- Identify assets for which metadata exists in Workfront but is missing in AEM after the transfer.
- Document the affected asset identifiers and the specific metadata fields that were not transferred to AEM.
- Review any available Fusion logs, connector logs, or error messages generated during the affected transfer runs.
- If metadata is missing after a transfer, retrigger the connector and determine whether the issue occurs again.
- After completing these checks, verify that all expected metadata values are present in AEM Assets for the transferred assets.