Unlocking a locked Product Detail Page in Adobe Experience Manager
This article explains how to unlock a locked Product Detail Page (PDP) in Adobe Experience Manager (AEM) when urgent access is required.
Description description
Environment
Adobe Experience Manager (all versions)
Issue/Symptoms
- A Product Detail Page (PDP) in AEM becomes locked, preventing editing or publishing.
- The locked page can block time-sensitive activities such as product launches.
- The page remains inaccessible for editing until an authorized user or administrator manually unlocks it.
Cause
AEM pages become locked if a user opens a page for editing and does not close the session properly, or if a workflow or process locks the page and does not release it. Manual intervention is required to unlock the page for further editing.
Resolution resolution
Follow the steps to resolve the issue:
- Log in to the AEM Author instance with sufficient permissions, such as administrator permissions or unlock rights.
- Navigate to the Sites console and locate the locked PDP page.
- Select the locked page. If the page is locked, a lock icon appears next to it.
- Click Properties or Page Information, depending on your AEM version.
- Choose Unlock Page from the available options.
- Confirm the unlock action if prompted.
- Verify that the page is now accessible for editing and publishing.
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