Unable to update SSL certificate for domain mapping with only one certificate in AEM Cloud Manager
This article explains a limitation in Adobe Experience Manager (AEM) Cloud Manager where you cannot update or reapply an SSL certificate to a domain mapping when only one certificate is available in the selection dropdown.
Description description
Environment
Adobe Experience Manager (AEM) Cloud Manager
Issue/Symptoms
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When attempting to update the SSL certificate for a domain mapping, only one certificate appears in the selection dropdown.
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The UI does not detect a change when you reselect the same certificate, preventing the renewed certificate from being pushed to the CDN.
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Attempts to delete and re-add the domain mapping result in errors such as:
CDN setup failedDomain already registered: Domain is in use in another domain mapping.
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The domain mapping becomes stuck or remains in a ghost state, blocking further updates or redeployment.
Resolution resolution
Follow the steps to resolve the issue:
- In Cloud Manager, navigate to the Certificates tab and confirm that your renewed certificate is visible and valid.
- Go to Domain Mappings and attempt to edit the affected domain mapping.
- If the certificate dropdown shows only one option and does not allow you to reselect or reapply the certificate, note that this is a known UI limitation and there is no direct workaround in the UI.
- If you attempted to delete and re-add the domain mapping and now receive errors such as
Domain already registered: Domain is in use in another domain mapping., the domain mapping may be stuck in a backend state that cannot be resolved through the UI. - Collect details of the affected domain, error messages, and any relevant screenshots or HAR files.
- Contact Adobe Support and provide the collected information. Request assistance to clear the stuck domain mapping and enable you to re-add or update the mapping.
After Adobe Support confirms that the backend issue is resolved, verify that you can successfully update or re-add the domain mapping and that the renewed certificate is applied.