Troubleshooting scheduled asset deactivation issues after Adobe Experience Manager LTS upgrade
This article provides guidance for resolving issues where scheduled asset deactivation does not occur as expected after a Long-Term Support (LTS) upgrade in Adobe Experience Manager (AEM).
Description description
Environment
Adobe Experience Manager (AEM)
Issue/Symptoms
- After upgrading Adobe Experience Manager to a new Long-Term Support (LTS) version, assets don’t deactivate at their configured scheduled off time.
- The issue can impact content workflows and upgrade validation processes.
- The issue can occur in any environment following an LTS upgrade.
- No specific error messages or stack traces are present.
Resolution resolution
Follow these steps to resolve the issue:
- Verify that the scheduled deactivation configuration is correctly set for the affected assets.
- Review the workflow and scheduler configurations to ensure that the upgrade process didn’t alter or disable them.
- Check that all relevant AEM services and bundles related to asset management and scheduling are active and running.
- If changes were made during the upgrade, reapply or update any custom workflow or scheduler configurations as needed.
- Test scheduled asset deactivation by configuring a test asset with a scheduled off time and verify that the asset deactivates as expected.
- If the issue persists, collect the relevant logs and review them for warnings or errors related to asset deactivation or scheduling.
- Confirm that the issue is resolved by verifying that assets deactivate at the scheduled time.
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