Paste option intermittently unavailable after copying assets in Adobe Experience Manager Assets
In Adobe Experience Manager Assets, the Paste menu option is sometimes unavailable after copying assets and navigating to a destination folder. The issue is intermittent, has been observed in certain folders, and is more likely when multiple users perform asset operations in the same folder at the same time. To fix this issue, review the available mitigation guidance and diagnostic information.
Description description
Environment
Adobe Experience Manager (AEM) Assets
Symptoms
- After selecting and copying assets from one folder, the Paste menu option does not appear when navigating to the destination folder.
- The Paste option may appear if the process is repeated after a short wait.
- This issue is intermittent and does not occur every time.
- It has been observed in certain folders.
- It may be more likely when multiple users are performing asset operations in the same folder at the same time.
- No error messages are displayed.
- The assets involved are not actively processing.
Resolution resolution
Follow the steps below to resolve the issue.
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If the Paste option is missing after copying assets and navigating to the destination folder, wait 30 seconds and try the process again. In many cases, the Paste option appears after a short interval.
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If the issue persists, refresh the browser page and repeat the copy and paste steps.
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If multiple users are working in the same folder, coordinate to minimize simultaneous asset operations, as concurrent actions may contribute to the issue.
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To help diagnose the issue, capture the following information when the problem occurs:
- The exact date and time (including the time zone) of the occurrence.
- The source folder path, destination folder path, and the names of the assets being copied.
- Optionally, use your browser’s Developer Tools (Network tab) with Preserve log enabled to record network activity during the copy and paste process. Save the log as a HAR file for further analysis if needed.
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If the issue continues and impacts your workflow, contact your AEM administrator or support team and provide the collected information for further investigation.