Troubleshooting CSV-based asset ingestion failures in AEM Assets after Content Transfer Tool upgrade
Adobe Experience Manager as a Cloud Service (AEMaaCS) may experience CSV-based asset ingestion failures after a Content Transfer Tool (CTT) upgrade, even when asset extraction from the source environment completes successfully. This issue can occur when migrating a large number of assets using the CSV ingestion method, causing the ingestion status to display as Failed. To resolve the issue, review the ingestion logs, retry the ingestion, and investigate any recurring errors.
Description description
Environment
- Adobe Experience Manager as a Cloud Service (AEMaaCS) - Assets
- Content Transfer Tool (CTT)
Issue/Symptoms
- Asset extraction from the source environment completes successfully.
- CSV-based asset ingestion into the target environment fails.
- The ingestion status displays as Failed even though extraction was successful.
- The issue may not be reproducible in subsequent attempts.
Root cause
The issue can occur when migrating a large number of assets using the CSV ingestion method.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the error logs generated during the ingestion process to identify any specific failure messages or patterns.
- Attempt to re-trigger the CSV-based ingestion process using the same CSV file and assets.
- If the ingestion succeeds on retry, no further action is required.
- If the ingestion fails again, review the error logs for recurring issues or errors that may indicate a configuration or data problem.
- If the issue persists and cannot be resolved through log analysis or retry, consult the official AEM Assets and Content Transfer Tool documentation for further troubleshooting steps.
- After re-triggering the ingestion, verify that the assets have been successfully ingested into the target environment by checking the ingestion status and confirming asset availability.
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