Content Hub shows only the header and search bar when assets don’t load in AEM Assets
This article explains how to investigate Adobe Experience Manager (AEM) Assets Content Hub when the header and search bar appear but assets, filters, or tag options are missing. A completely empty asset grid and missing filter or tag values require different checks. To address the issue, identify which symptom applies, review search and filter configuration, verify matching asset metadata and access rules, and contact Adobe Support if the search service needs investigation.
Description description
Environment
Adobe Experience Manager Assets as a Cloud Service with Content Hub enabled
Issue/Symptoms
- Only the Content Hub header and search bar are visible; the asset grid doesn’t load.
- Asset thumbnails and filters aren’t displayed.
- The tag picker is empty or doesn’t show the available tags.
- The issue persists for multiple users after refreshing the browser or signing out and back in.
Cause
This issue is caused by limitations or misconfigurations in the Content Hub search stack or asset metadata. In some cases, the search stack needs to be upgraded, or assets require reprocessing to restore previews and metadata synchronization. Incorrect tag root paths or attribute-based access control (ABAC) rules can also prevent assets and filters from displaying.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the Content Hub search stack configuration and identify any limitations or configuration issues that could prevent assets from being indexed or displayed.
- If the search stack is outdated or affected by known limitations, upgrade it to the latest supported version for your AEM environment.
- Reprocess the affected assets to regenerate renditions and refresh metadata. This can help restore missing or invalid asset previews in Content Hub.
- Verify that the tag root path and ABAC rules are configured correctly. Confirm that the required tags and attributes are included and that the filter criteria, such as
displayOnContentHub=yes, are configured as expected. - Ask affected users to clear their browser cache or sign out and sign back in to eliminate browser or session-related issues.
- Verify that assets, filters, and tag pickers are displayed correctly in Content Hub.