Unexpected screen redirects after logging into AEM Assets
This article describes why users logging in to Adobe Experience Manager (AEM) Assets may be redirected to screens other than the expected landing page and outlines steps to verify and address this behavior.
Description description
Environment
Adobe Experience Manager (AEM) Assets
Issue/Symptoms
- After logging in to AEM Assets, users may be redirected to screens other than the main Assets landing page. This redirection can occur intermittently and may be perceived as unexpected or random navigation. No error messages are displayed.
- In most cases, these screens are part of the standard user journey in AEM Assets. The redirection behavior may be influenced by the login URL used, user bookmarks, or custom redirect logic.
Cause
Unexpected post-login redirects are typically caused by the login URL being used, previously saved user bookmarks, or custom authentication handlers and redirect logic that direct users to pages other than the default AEM Assets landing page.
Resolution resolution
Follow the steps below to resolve the issue:
- Review the login process with your team to ensure everyone understands the standard navigation flow in AEM Assets.
- Confirm that the login URL or bookmarks used by users point directly to the intended AEM Assets landing page (for example,
/assets.html). - Check for any custom authentication handlers or redirect logic that might alter the post-login landing page.
- Test the login process with different user accounts and browsers to rule out session- or cache-related issues.
- If the behavior persists or does not match your expectations, document the steps to reproduce the issue and collect relevant session information.
- Contact Adobe Support with your findings for further assistance if needed.
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