AEM as a Cloud Service: Experience Production Agent Content Update jobs fail with internal error
This article explains how to resolve failures of Experience Production Agent Content Update jobs in Adobe Experience Manager (AEM) as a Cloud Service, where jobs fail with internal error messages. The recommended solution is to transition to the updated Coworker experience.
Description description
Environment
- Adobe Experience Manager as a Cloud Service (all supported environments)
Issue/Symptoms
When using the Experience Production Agent for Content Update jobs in AEM as a Cloud Service, users may encounter persistent internal error messages. This issue can occur even with simple text-only Content Update requests and may result in inconsistent or missing results when using prompts to update or search for content.
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Content Update jobs fail to complete successfully.
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Prompts to update or search for content return inconsistent or missing results.
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Errors include:
- Due to an internal error we are not able to process your request. Please try again later or contact support.
- Unable to complete your request. Please try again.
Cause
The root cause was not explicitly determined, but the issue was resolved by transitioning to the updated Coworker experience, which replaces the previous AI Assistant workflow for Content Update jobs.
Resolution resolution
Follow the steps below to resolve the issue:
- Check if the Coworker experience is available in your AEM as a Cloud Service environment. This experience supersedes the previous AI Assistant workflow for Content Update jobs.
- If Coworker is available, begin using it for your Content Update tasks. The Coworker experience provides the supported and enhanced workflow for these operations.
- Validate that Content Update jobs now function as expected in the Coworker experience by running your previous prompts or update requests.
- If the Coworker experience is not yet available or if errors persist after transitioning, contact Adobe Support for further assistance.