DocumentationExperience Cloud KCS

Content Hub link in AEM as a Cloud Service redirects or shows blank screen

Last update: October 7, 2026

This article describes how to resolve an issue in Adobe Experience Manager (AEM) as a Cloud Service where the Content Hub link redirects to Sites or displays a blank screen instead of loading Content Hub.

Description description

Environment

Adobe Experience Manager as a Cloud Service (all versions)

Issue/Symptoms

  • After configuring Content Hub, selecting the Content Hub link may redirect to AEM Sites or result in a blank screen instead of loading Content Hub.
  • This can occur when accessing Content Hub through the Add Program workflow, selecting Solutions and Add-ons > Assets > Content Hub, and then choosing a release date.
  • The Content Hub interface does not load as expected.

Cause

This issue typically occurs when Content Hub is not fully enabled or configured on the AEM instance. Discovery may report the repository as ACTIVE, but this only confirms that AEM Assets exists, not that Content Hub is set up. Without proper configuration and published assets, the Content Hub interface cannot render.

Resolution resolution

Follow the steps below to resolve the issue:

  1. Verify that Content Hub is enabled and fully configured on your AEM instance. Follow the official deployment and enablement steps for Content Hub integration as outlined in the Adobe Experience Manager documentation.
  2. Ensure that assets intended for Content Hub are approved and published to the configured environment. Only approved and published assets will be available in Content Hub.
  3. Confirm that all integration steps for Content Hub are completed as per the documentation. This includes any required configuration specific to your environment.
  4. If the issue persists after completing the above steps, capture a HAR file while reproducing the behavior. This file can be used for further troubleshooting if you need to contact Adobe Support.

To verify resolution, attempt to access the Content Hub link again. The Content Hub interface should now load as expected.

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