Content Fragment option not visible in Sites Console in Adobe Experience Manager
In Adobe Experience Manager as a Cloud Service, the Content Fragment option in the Sites Console might not appear consistently for all users after enabling or disabling the Unified Shell navigation overlay. Some users see the option while others do not. To fix this issue, refresh user-specific state and validate access settings in Adobe Experience Manager.
Description description
Environment
- Product: Adobe Experience Manager as a Cloud Service
- Instance: Production and non-production
Symptoms
- The Content Fragment option does not appear in the Sites Console for all users after enabling or disabling the Unified Shell navigation overlay.
- The option is visible only to the user who performed the Unified Shell toggle, while other users do not see it.
Cause
User-specific or client-side state, such as browser session or cache, and access control settings or recent configuration changes.
Resolution resolution
Follow the steps below to resolve the issue:
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Log in to the affected AEM environment with an administrator account.
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Check the current status of the Unified Shell navigation overlay (enabled or disabled).
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If the Content Fragment option is missing, for each affected user:
- Log out of AEM and log back in.
- Clear the browser cache and cookies, then log in to the AEM Sites Console again.
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After toggling the Unified Shell (disable, then re-enable), verify whether the Content Fragment option appears for all users.
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Confirm whether any access control tools are enabled or disabled. If a tool is disabled, enable it and check whether the Content Fragment option becomes visible.
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Review any recent configuration or code deployments that might affect Sites Console navigation or permissions.
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If the issue persists, collect information about the affected environment(s), users, troubleshooting steps completed, screenshots showing the missing Content Fragment option, and the status of Unified Shell and access control tools. Contact Adobe Support and provide this information for further investigation.