Content Copy Tool does not support publish instances in AEM as a Cloud Service
In Adobe Experience Manager as a Cloud Service (AEMaaCS), the Content Copy Tool supports content copy operations only between author environments. Content cannot be copied directly to or from publish instances because this functionality is not available in the tool. To resolve the issue, use author-to-author copy and standard publishing workflows.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS) (all versions)
Issue/Symptoms
- The Content Copy Tool (CCT) can copy content between author environments.
- No option exists to use the Content Copy Tool to copy content directly to or from publish instances.
- Customers attempting to migrate or synchronize content directly to publish environments cannot do so using the Content Copy Tool.
- No error message is displayed.
- The functionality is not available in the UI or workflow.
Root cause
The Content Copy Tool supports only author-to-author content copy workflows. Direct content copy to or from publish instances is not supported.
Resolution resolution
Follow the steps below to resolve the issue:
- Use the Content Copy Tool (CCT) to copy content from the source Author environment to the target Author environment.
- After the content is copied to the target Author environment, use the standard AEM publishing workflow to publish the content to the target Publish environment.
- If you are migrating from an on-premises or Adobe Managed Services (AMS) instance to AEM as a Cloud Service, use the Content Transfer Tool as described in the official documentation.
- Verify that the content appears as expected in the target Author environment after the copy operation and in the target Publish environment after publishing.
recommendation-more-help
experience-cloud-kcs-help-kbarticles