Scheduled Analysis Workspace project file is not delivered
When a scheduled Analysis Workspace project is too large or complex, the PDF or CSV export might not complete, and the file is not delivered. Learn how to identify and resolve this issue in Adobe Analytics and Customer Journey Analytics.
Description description
Environment
- Adobe Analytics
- Customer Journey Analytics
- Analysis Workspace
- Scheduled Projects
Issue/Symptoms
A scheduled Analysis Workspace project is not delivered as a PDF or CSV file.
You might observe one or more of the following symptoms:
- The schedule is active, but the file is not delivered.
- Other scheduled projects are delivered normally.
- Manually exporting the same project also fails.
- An error such as This report is too complex or a reporting-capacity error appears.
Cause
The project might be too large or complex to export within the available processing time.
Common factors include:
- Too many panels, visualizations, table rows, or columns
- A long date range
- Too many metrics, breakdowns, or segments
- Complex segment criteria
- High reporting activity during peak periods
The values under Choose Help > Performance are recommended thresholds, not hard limits. Exceeding a threshold indicates that the project should be optimized.
Resolution resolution
Reduce the size and complexity of the project:
- Shorten the date range.
- Remove unnecessary panels, visualizations, tables, metrics, breakdowns, and segments.
- Reduce the number of rows and columns in freeform tables.
- Simplify complex segments.
- Split the project into smaller projects and schedule them separately.
- Stagger scheduled delivery times to reduce reporting-capacity contention.
To review the project, open it and choose Help > Performance.
If the issue continues, choose Components > Scheduled projects and verify the following:
- The schedule is not marked Failed or Expired.
- The expiration date has not passed.
- The recipient list is correct.
- The project owner’s account is active.
If further investigation is required, contact Adobe Support and provide the project name, Schedule ID, and the performance report downloaded from Choose Help > Performance.