DocumentationExperience Cloud KCS

Troubleshooting authoring permissions issues in Adobe Experience Manager as a Cloud Service

Last update: October 6, 2026

In Adobe Experience Manager as a Cloud Service (AEMaaCS), members of an authoring user group cannot create or edit content in a specific environment, while authoring works as expected in other environments. The issue is isolated to one environment and affects a specific authoring user group. To resolve the issue, verify permissions and user assignments.

Description description

Environment

Adobe Experience Manager as a Cloud Service (AEMaaCS)

Issue/Symptoms

  • Members of an authoring user group cannot perform authoring actions such as creating new pages, adding components, or updating existing content in a specific AEM Cloud environment.
  • The same users can author content successfully in other environments that are configured identically.
  • The issue is isolated to one environment and the affected user group.
  • The authoring interface appears read only and authoring actions are unavailable.
  • No specific error messages or stack traces are displayed.

Resolution resolution

Follow the steps below to resolve the issue:

  1. Verify permissions in the affected environment:

    • Check that the impacted users or groups have the correct authoring permissions assigned in the affected environment.
    • Compare the permission settings in the affected environment with those in the working environments and identify any discrepancies.

  2. Test with affected user accounts:

    • If possible, impersonate an impacted user in the affected environment and attempt to create a page or add a component.
    • If authoring works during impersonation, ask the user to clear the browser cache and try again.
    • If the issue persists, request detailed steps to reproduce the issue.

  3. Review user and group assignments and ensure that the roles and group assignments for the authoring user group are consistent across all environments in Adobe Console.

  4. Collect additional details if the issue persists:

    • Request screenshots or screen recordings from affected users.
    • Ask for any UI indicators or error messages that appear when attempting authoring actions.

  5. After making changes, verify that affected users can perform authoring actions in the environment.

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