Access request notifications for administrators in AEM Brand Portal
In Adobe Experience Manager Brand Portal, administrators receive email notifications when users request access. Questions arise when more administrators than expected receive these notifications or when organizations want to understand or limit the recipient list. This article explains how Brand Portal determines notification recipients and how administrators can manage recipient assignments.
Description description
Environment
Adobe Experience Manager Brand Portal (all versions)
Overview
Administrators receive access request emails from Brand Portal when users request access. More users than expected are receiving these notifications, leading to questions about which roles receive these emails and whether the recipient list can be limited or adjusted. No error messages are reported. The concern is about notification scope and configuration.
How notification recipients are determined
By design, Brand Portal sends access request notifications to all users with Brand Portal Product Administrator or System Administrator roles. There is no granular setting to target a smaller subset of administrators for these notifications.
Resolution resolution
Follow the steps below to manage access request email recipients:
- In the Adobe Admin Console, go to Users
>Admin roles to review System Administrators. - Remove the System Administrator role from users who don’t require Brand Portal admin capabilities, according to your organization’s governance policies.
- Go to Products
>AEM Brand Portal>Product profiles to review Brand Portal Product Administrators. - Remove users who shouldn’t receive access request emails and assign them to non-admin profiles as appropriate.
- Allow time for changes to sync. Users might need to log out and sign back in for changes to take effect. Full propagation might take a few hours.
Optional: To disable access request emails entirely:
- In Brand Portal, navigate to Tools
>Access Settings. - Turn off Allow Users to Request Access and save.
- Once disabled, users without access won’t see the Request access option, and no access request emails will be sent.
If this feature is disabled, ensure that you have an alternative internal onboarding process for new users.