Unable to download historical access logs in Adobe Experience Manager as a Cloud Service
This article explains what to do when historical Adobe Experience Manager (AEMaaCS) as a Cloud Service access logs are unavailable for download. Access logs, including Publish and Dispatcher logs, are retained for a limited period in Cloud Manager. To resolve the issue, verify the retention period and configure log forwarding for long-term log access
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS)
Issue/Symptoms
- Publish, Dispatcher, or other environment logs for specific historical dates are unavailable for download.
- The issue typically occurs when attempting to retrieve logs that are older than the default retention period.
- Historical logs are not available through the Cloud Manager interface.
Root cause
If log forwarding is not configured, logs that exceed the default retention period can no longer be accessed through Cloud Manager or an external destination.
Resolution resolution
Follow the steps below to resolve the issue:
- Check the log retention policy in Cloud Manager. By default, environment logs are retained for seven days only.
- Attempt to download the required logs within the seven-day retention window.
- If you require access to logs older than seven days and do not have log forwarding configured, contact Adobe Support. Specify the type of log required (for example, Publish or Dispatcher logs), the exact date and time range, and the relevant time zone. Do not include internal environment or program IDs.
- For future needs, configure log forwarding in Cloud Manager to send logs to an external destination for longer-term storage and retrieval.
- Verify the resolution by confirming that you can download or access the required logs after completing these steps.
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