Lighthouse report doesn’t open or download from Experience Audit in AEM as a Cloud Service
This article provides troubleshooting steps for resolving issues when the Lighthouse score cannot be opened or downloaded from the Experience Audit report in Adobe Experience Manager as a Cloud Service.
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Cloud Manager Experience Audit report
Issue/Symptoms
- You can’t open or download the Lighthouse score from the Experience Audit report.
- The download option isn’t visible or accessible, or the report doesn’t open as expected.
- No specific error message or stack trace appears.
Resolution resolution
Follow the steps below to resolve the issue:
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Verify that the Experience Audit pipeline completed successfully in Cloud Manager.
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Open the Experience Audit Dashboard in Adobe Experience Manager as a Cloud Service.
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Locate the relevant audit report and check whether the Lighthouse score is available for viewing or download.
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If the report does not open or the download option is unavailable:
- Refresh the dashboard page.
- Verify that your user account has permission to access audit reports.
- Confirm that the pipeline was run with the Experience Audit option enabled.
- Try accessing the report from a different browser or clear the browser cache.
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Review the steps you followed and compare them with the documented workflow for the Experience Audit Dashboard.
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If the issue persists, contact Adobe Support and provide the troubleshooting steps you performed along with the observed behavior.
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Verify that the Lighthouse score can be opened or downloaded from the audit report as expected.