DAM assets remain in Processing state in AEM as a Cloud Service
This article explains how to resolve issues in Adobe Experience Manager as a Cloud Service (AEMaaCS) where uploaded assets remain in the Processing state and do not complete the asset processing workflow. As a result, renditions are not generated, assets cannot be published, and Scene7 URLs are not created. This issue is typically related to failures in asset processing event handling in the Author environment. To resolve the issue, identify asset processing failures and reprocess the affected assets.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS) (current release and DAM processor bundle version)
Issue/Symptoms
- Uploaded assets remain in the Processing state in DAM.
- No renditions are generated for the affected assets.
- Assets cannot be published.
- Scene7 URLs are not generated.
Root cause
A broken or unavailable asset processing event handler in the Author environment can prevent asset processing events from being consumed, leaving assets stuck in the Processing state and preventing rendition generation and Scene7 URL creation.
Resolution resolution
Follow the steps below to resolve the issue:
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Review the AEM Author logs for the affected upload period and identify errors related to asset processing. Look for messages such as:
- Found stuck asset …
- Retrying all renditions from watchdog for asset …
- Service factory returned null
- Unable to find event consumer
- No handlers registered with this id
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If these errors are present, reprocess the affected assets:
- Select the asset in DAM and use the Reprocess Asset option, if available.
- Alternatively, delete the affected asset and upload it again.
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After reprocessing, verify that the asset moves to the Processed state, can be published successfully, and generates the expected Scene7 URL.
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If the issue persists or recurs, collect the following information:
- Asset path(s)
- Approximate upload time(s)
- Relevant log excerpts containing the errors listed above
- Current AEM as a Cloud Service release version
- Current DAM processor bundle version
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Contact Adobe Support and provide the collected information for further investigation.