AEM Inbox notification count doesn’t update immediately after reading or completing items
This article explains why the notification bell icon count in Adobe Experience Manager may not update immediately after reading or actioning notifications, and provides steps to resolve the issue.
Description description
Environment
- Adobe Experience Manager as a Cloud Service
- Adobe Experience Manager 6.5 LTS authoring environment
- AEM Inbox and global-header notification indicator
Issue/Symptoms
- After you read or complete an Inbox item, the notification badge in the global header doesn’t immediately update.
- The badge continues to show the previous count after you interact with Inbox items.
- You don’t see an error message or stack trace.
Steps to reproduce
- Sign in to Adobe Experience Manager.
- Note the count shown by the notification bell in the global header.
- Read or action a notification.
- Observe that the bell count doesn’t decrease immediately.
Cause
The AEM Inbox header count isn’t refreshed after every individual read or completion action. It updates on a periodic refresh cycle, so the badge can temporarily show its previous count until the next count refresh or a manual Inbox or page refresh.
Resolution resolution
Follow the steps below to resolve the issue:
- Sign in to Adobe Experience Manager as an affected user.
- Note the current count shown by the notification bell in the global header.
- Select the notification bell and then select View all to open the AEM Inbox.
- Read the notification or complete the associated Inbox item, depending on its type.
- Wait about 60 seconds for the next count refresh. To request an updated count sooner, refresh the AEM start page at
/aem/start.html. - Check the notification bell again and confirm that the displayed Inbox count has updated.
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