Unable to enable User Sync configuration in Adobe Experience Manager as a Cloud Service
In Adobe Experience Manager as a Cloud Service, enabling User Sync configuration on Publisher environments can fail when a Cloud Manager pipeline is running against the target environment. The system blocks configuration updates during pipeline execution to maintain deployment integrity. To fix this issue, wait for the pipeline execution to complete before enabling User Sync configuration.
Description description
Environment
Adobe Experience Manager as a Cloud Service (all versions)
Symptoms
- Enabling User Sync configuration on AEM as a Cloud Service Publisher environments fails.
- The operation is blocked when a Cloud Manager pipeline is running against the target environment.
- The system does not allow environment configuration updates while a pipeline execution is in progress.
Cause
AEM as a Cloud Service environments do not permit configuration changes, such as enabling User Sync, while a Cloud Manager pipeline is executing. This restriction prevents conflicts and helps ensure deployment integrity.
Resolution resolution
Follow the steps below to resolve the issue.
- Before attempting to enable or update User Sync configuration, verify that no Cloud Manager pipelines are currently running for the target environment.
- In Cloud Manager, navigate to the relevant environment and check the pipeline status.
- If a pipeline is running, wait until it completes before proceeding with configuration changes.
- Once the pipeline has finished, re-attempt enabling or updating the User Sync configuration on the Publisher environment.
- After configuration, validate that User Sync is functioning as expected across the intended environments.
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