AEM Cloud Manager role not updating after profile assignment
If your role doesn’t update in Cloud Manager after you assign the correct profile in the Admin Console, confirm the assignment and log out and log back in. Admin Console changes can take several minutes to reach Cloud Manager.
Description description
Environment
Adobe Experience Manager (AEM) Cloud Manager
Symptoms
- After assigning the required Cloud Manager product profile in the Admin Console, your role does not update in Cloud Manager as expected.
- This issue can prevent you from performing actions such as creating programs, even if you have System Administrator privileges.
- The issue may occur without any error message, and your role does not reflect the updated access.
Resolution resolution
Follow these steps to resolve the issue.
- Confirm that you have been assigned the correct Cloud Manager product profile in the Admin Console.
- Log out of Cloud Manager and log back in to ensure the new session reflects the updated access.
- Wait a few minutes. Changes in the Admin Console can take several minutes to synchronize with Cloud Manager.
- If your role still does not update after you complete these steps, contact Adobe Support through the standard support channels for further assistance.
Related reading
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