DocumentationExperience Cloud KCS

Resolving 404 errors for missing recommendation page content

Last update: August 27, 2026

This article explains how to address 404 errors that occur when recommendation page content is missing in an Adobe Experience Manager (AEM) production environment, resulting in a broken page experience.

Description description

Environment

  • Adobe Experience Manager (AEM) production environment

Symptoms

  • Requests to the GetBookingContent endpoint for the recommendation page return a 404 Not Found error.
  • The affected page does not display as expected for end users.
  • Monitoring or logging tools report repeated 404 errors for this endpoint.
  • Other pages such as ticket-selection, checkout, or my-cart continue to function normally.
  • The AEM publish instance generates the 404 response, indicating that the requested content does not exist in production.

Resolution resolution

Follow these steps to resolve the issue:

  1. Verify whether the recommendation page content should exist in your AEM production environment.

  2. If the recommendation page should be available:

    1. Check whether the content has been published to the production environment.
    2. If not, publish or republish the required recommendation page content from your author environment to production.

  3. If the recommendation page is not intended to exist:

    1. Update your front-end implementation to stop requesting the unavailable recommendation page.

  4. Use your monitoring or logging tools to confirm that the 404 error no longer occurs for expected requests after you complete the appropriate action.

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