Resolving ‘AEM back end unsupported path’ error when unpublishing content in Adobe Experience Manager EDS Sites
This article explains how to resolve the AEM back end unsupported path error in Adobe Experience Manager (AEM) Edge Delivery Services (EDS) Sites. The unpublish operation fails when permissions, authentication settings, or backend configurations prevent the request from completing successfully. To resolve the issue, validate permissions, identity, and backend configuration.
Description description
Environment
Adobe Experience Manager (AEM) EDS Sites, all versions
Issue/Symptoms
- Authors cannot unpublish content from an EDS (Darksite) site.
- The following error message appears during the unpublish operation: AEM back end unsupported path
- The unpublish operation does not complete successfully.
Root cause
Insufficient permissions, authentication mismatches, or backend configuration issues prevent the unpublish operation from completing successfully.
Resolution resolution
Follow the steps below to resolve the issue:
- Confirm that the account attempting to unpublish content has the required author or administrator permissions in the EDS organization.
- Ensure that the authenticated account matches the identity that received access permissions, such as an Adobe corporate identity rather than a personal or GitHub-linked identity.
- Sign out of all related sessions and sign in again by using the correct identity.
- Navigate to the Site Admin page by using the standard site administration URL format provided by the organization.
- Attempt to unpublish the content again.
- If the issue persists, review recent code changes and backend configurations related to the unpublish functionality. If backend access is unavailable, engage the technical team or contact Adobe Support for further investigation.
- Verify the resolution by confirming that the unpublish operation completes successfully without the AEM back end unsupported path error.
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