How to request SSL certificate renewal for Adobe Scene7 endpoints
This article explains how to identify and renew expiring SSL certificates for Adobe Scene7 endpoints. SSL certificates have a defined validity period and require renewal before expiration to maintain secure access to Scene7-hosted assets. To resolve the issue, review the certificate details for each endpoint, gather the required information, and submit a renewal request to Adobe.
Description description
Environment
- Adobe Experience Manager (AEM), all versions, with Scene7 integration
- Any workflow that uses Scene7-hosted assets
Issue/Symptoms
- Security warnings appear when accessing Scene7 asset URLs.
- A certificate expiration notification indicates that the SSL certificate is approaching expiration.
- Concerns exist about maintaining secure access to Scene7 endpoints.
Root Cause
SSL certificates expire after a defined validity period and require renewal to maintain secure HTTPS connections.
Resolution resolution
Follow the steps below to resolve the issue:
- Identify the Scene7 endpoint or endpoints used by your organization (for example,
https://<company>.scene7.com/is/image/). - Check the SSL certificate expiration date for each endpoint. Open the endpoint URL in a web browser, select the padlock icon in the address bar, and view the certificate details to find the expiration date.
- If the certificate is approaching expiration, typically within 30 days, prepare the following information: the full Scene7 endpoint URL or URLs that require renewal, the current certificate expiration date or dates, and any relevant business impact or urgency.
- Submit a support request to Adobe, provide the information collected in the previous step, and request SSL certificate renewal for the specified Scene7 endpoint or endpoints.
- After Adobe completes the renewal, revisit the endpoint URL in your browser and review the certificate details to confirm that the new expiration date is reflected.
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