Troubleshooting Siteimprove Content Assistant integration failures in Adobe Experience Manager Author
This article explains how to diagnose and resolve issues where the Siteimprove Content Assistant integration in Adobe Experience Manager (AEM) Author fails due to blocked requests to the Siteimprove Identity service.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS) (all versions)
Symptoms
When using the Siteimprove Content Assistant integration in an AEM Author instance, blank pages or unresponsive UI elements occur. This typically occurs when requests from AEM Author to the Siteimprove Identity service are blocked, preventing successful authentication or data retrieval required for the integration to function.
Resolution resolution
Follow the steps below to resolve the issue:
- Verify that your AEM Author instance has network connectivity to the Siteimprove Identity service endpoint.
- Check any firewall or proxy configurations to ensure outbound requests from AEM Author to the Siteimprove Identity service are allowed.
- Use your browser’s developer tools (Network tab) to inspect failed requests to the Siteimprove Identity service. Note any HTTP error codes or indications that requests are being blocked.
- Confirm that the Siteimprove Content Assistant integration is configured with the correct endpoints and credentials as required by Siteimprove.
- If the issue persists, collect relevant logs from your AEM Author instance (such as error logs and request logs) and details of the failed network requests. Provide this information when contacting Adobe or Siteimprove support for further assistance.
- After making changes, verify that the Siteimprove Content Assistant integration loads as expected and that all features are responsive.
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