AEM Cloud Service environment stuck on Preparing your environment screen
This article describes how to resolve an issue in Adobe Experience Manager as a Cloud Service (AEMaaCS) where the environment remains stuck on the Preparing your environment screen during sign-in and does not finish loading. To resolve the issue, sign in with the correct organization account.
Description description
Environment
Adobe Experience Manager as a Cloud Service (AEMaaCS)
Issue/Symptoms
When accessing an AEM Cloud Service environment, the screen displays Preparing your environment. We are setting up your workspace. This could take up to 10 minutes. The environment does not finish loading, and users are unable to proceed.
Root cause
This issue often occurs if a personal Adobe account is used instead of the organization-associated Company or School account required for AEM Cloud Service access.
Resolution resolution
Follow the steps below to resolve the issue:
- When prompted to sign in to AEM Cloud Service, select the Company or School Account associated with your organization’s AEM Cloud Service tenant.
- Do not select a personal Adobe account, as this prevents the environment from recognizing your user ID and causes the workspace setup to remain in progress.
- After selecting the correct account type, complete the sign-in process.
- Verify that the environment loads successfully and that you can access your workspace.