Filters not visible for specific user in Adobe Experience Manager

Last update: September 9, 2026

This article explains how to resolve the issue where filters are not visible for a specific user in Adobe Experience Manager, while other users with similar access can see them.

Description description

Environment

Adobe Experience Manager (all versions)

Issue/Symptoms

A user is unable to see certain filters, such as multi-search, brand, and asset category, within the AEM instance.
Other team members with the same access are able to view these filters without issue.
No error messages are displayed, but the expected UI elements are missing for the affected user.
Only one user is affected; others with similar permissions are not.
No backend errors are reported in logs.

Cause

The affected user was not a member of the required group for filter visibility in AEM. Adding the user to this group resolves the issue.

Resolution resolution

Follow the steps below to resolve the issue:

Navigate to the User Administration console in AEM (/useradmin).
Search for the affected user account.
Check the user’s group memberships.
If the user is not a member of the dam-users group, add the user to this group.
Save the changes.
Log in as the affected user or ask the user to log out and log back in.
Confirm that the previously missing filters (for example, multi-search, brand, and asset category) are now visible.
If the issue persists, compare the group memberships of the affected user with those of users who can see the filters and ensure that all relevant groups are assigned.