Restore admin access in AEM as a Cloud Service after DAM seat cleanup

Last update: August 31, 2026

This article explains how to restore administrator access in Adobe Experience Manager (AEM) as a Cloud Service when access is lost during a DAM admin seat cleanup.

Description description

Environment

Adobe Experience Manager (AEM) as a Cloud Service

Issue/Symptoms

Administrator access is unintentionally removed during a DAM admin seat cleanup.
Affected users cannot manage deployments through Cloud Manager.
Affected users cannot track site activity.
Affected users cannot modify site configurations.
No specific error messages appear, but access to required administrative functions is blocked.
The issue is not reproducible on demand.

Cause

Administrator access was removed during a DAM seat cleanup, resulting in loss of permissions required for deployment and site management. Access to AEM is managed internally by the organization’s user access management team via the Admin Console.

Resolution resolution

Follow the steps below to resolve the issue:

Log in to the Adobe Admin Console.
Contact the team responsible for user access management within your organization.
Have an authorized system administrator review and restore the required administrator roles for the affected users in the Admin Console.
Confirm that the affected users can access AEM as a Cloud Service and Cloud Manager with the required permissions.

recommendation-more-help

experience-cloud-kcs-help-kbarticles