DocumentationExperience Cloud KCS

Requesting MSM OpenAPI endpoint enablement in AEM as a Cloud Service

Last update: August 28, 2026

This article explains how to request MSM OpenAPI endpoint enablement in Adobe Experience Manager as a Cloud Service for large-scale live copy and localization workflows. Requests to MSM OpenAPI endpoints such as /adobe/sites/msm or /adobe/sites/livecopy return HTTP 404 errors until Adobe enables access. To resolve the issue, request enablement and verify endpoint access.

Description description

Environment

  • Adobe Experience Manager as a Cloud Service (AEMaaCS)
  • Multi Site Manager (MSM)
  • Live Copy and localization workflows

Issue/Symptoms

  • Receive HTTP 404 errors when accessing MSM OpenAPI endpoints.
  • Requests to endpoints such as /adobe/sites/msm or /adobe/sites/livecopy fail.
  • MSM OpenAPI endpoints aren’t available in the environment.
  • Need API-based automation for large-scale live copy or localization operations.

Resolution resolution

Follow the steps below to request enablement of the MSM OpenAPI endpoints:

  1. Review your use case and confirm that you require MSM OpenAPI endpoints for large-scale live copy or localization operations in Adobe Experience Manager as a Cloud Service.
  2. Review the Adobe Experience Manager API documentation for guidance on experimental API access and usage details:
    Adobe Experience Manager API documentation.
  3. Follow the instructions in the documentation to request MSM OpenAPI endpoint enablement for the required environments. Include a brief description of your use case and specify the environments that require access.
  4. Verify access by sending a test request to an endpoint such as /adobe/sites/msm. A successful response confirms that the MSM OpenAPI endpoints are available.

Note:

After submitting the request, wait for Adobe to confirm endpoint enablement and provide the API base URL details.

recommendation-more-help
experience-cloud-kcs-help-kbarticles